By accessing, browsing, or using the RELIURO website, mobile application, or any associated services (collectively, the "Platform"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you ("User," "Customer," or "you") and RELIURO ("Company," "we," "us," or "our").

If you do not agree to these Terms in their entirety, you must immediately discontinue use of our Platform and services. Your continued use of the Platform following any modifications to these Terms constitutes your acceptance of such changes.

These Terms apply to all users of the Platform, including but not limited to browsers, customers, merchants, vendors, and contributors of content. By accessing our Platform, you represent and warrant that you are at least 18 years of age or have reached the age of majority in your jurisdiction, and possess the legal authority to enter into this agreement.

RELIURO, founded by Kushagra Agarwal in 2025, operates as a premier luxury leather goods brand specializing in handcrafted accessories including handbags, briefcases, wallets, belts, and travel accessories. Our Platform represents a vision of timeless elegance where luxury is redefined through the art of leather craftsmanship.

Our services encompass product display and sales, secure payment processing, worldwide shipping coordination, customer service support, product authentication verification, custom design consultations, and after-sales care. We maintain strict quality standards and authenticity guarantees for all products offered through our Platform.

RELIURO reserves the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice. We may also impose limits on certain features or restrict access to parts or all of the Platform without notice or liability.

All products and services are subject to availability. We strive to ensure accurate product descriptions and availability information, but we cannot guarantee that all products will be available at all times or that product information will be error-free.

To access certain features of our Platform and complete purchases, you must create a user account. During registration, you agree to provide accurate, current, and complete information about yourself. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You must immediately notify RELIURO of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to comply with these security obligations.

Account holders are prohibited from: sharing account credentials with third parties, creating multiple accounts for fraudulent purposes, using the account for any illegal or unauthorized purpose, impersonating any person or entity, or violating any applicable laws or regulations.

RELIURO reserves the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or otherwise pose a risk to our Platform or other users. Account termination may result in the loss of access to your account information and any associated benefits.

The RELIURO Platform and all its contents, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software, and the compilation thereof (collectively, "Content"), are the property of RELIURO or our content suppliers and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

The RELIURO name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of RELIURO or our affiliates or licensors. You may not use such marks without our prior written permission. All other trademarks not owned by us that appear on our Platform are the property of their respective owners.

Users are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Platform for personal, non-commercial purposes. This license does not include any resale or commercial use of the Platform or its contents, any derivative use of the Platform or its contents, or any use of data mining, robots, or similar data gathering tools.

Any unauthorized use of our intellectual property may result in immediate termination of your account and may subject you to civil and criminal penalties. We actively monitor and enforce our intellectual property rights.

RELIURO strives to provide accurate and detailed product information, including descriptions, specifications, materials, dimensions, colors, and pricing. However, we do not warrant that product descriptions, images, or other content on the Platform are accurate, complete, reliable, current, or error-free.

All prices displayed on our Platform are in the currency specified and are subject to change without prior notice. Prices do not include applicable taxes, duties, or shipping costs unless explicitly stated. The final price, including all applicable charges, will be clearly displayed before you complete your purchase.

Product availability is subject to change without notice. In the event that a product becomes unavailable after your order is placed, we will notify you promptly and offer suitable alternatives or provide a full refund. Limited edition and bespoke items may have extended lead times, which will be communicated at the time of purchase.

Due to the meticulous handcrafted nature of RELIURO leather goods, where every detail reflects perfection, slight variations in color, texture, and finish are normal and contribute to the unique character of each piece. Such variations reflect our commitment to artisanal craftsmanship and are not considered defects.

When you place an order through our Platform, you are making an offer to purchase the selected products. We reserve the right to accept or decline your order at our sole discretion. Order confirmation does not guarantee product availability, and we may cancel orders due to inventory limitations, pricing errors, or other unforeseen circumstances.

Payment must be received in full before order processing begins. We accept major credit cards, PayPal, bank transfers, and other payment methods as displayed at checkout. All payments are processed through secure, encrypted channels to protect your financial information.

For international orders, customers are responsible for all applicable customs duties, taxes, and import fees. These charges are determined by your local customs authority and are separate from the product price and shipping costs. RELIURO is not responsible for delays caused by customs processing.

In cases of payment failure, order cancellation, or suspected fraudulent activity, RELIURO reserves the right to cancel orders and suspend account access. Refunds for cancelled orders will be processed using the original payment method within 5-10 business days.

RELIURO offers worldwide shipping through our network of premium logistics partners. Shipping costs and estimated delivery times are calculated based on the destination, package dimensions, weight, and selected shipping method. All shipping costs are clearly displayed before order completion.

Standard processing time is 2-5 business days for in-stock items, excluding weekends and holidays. Custom and made-to-order items may require additional processing time, which will be communicated at the time of purchase. Expedited processing may be available for an additional fee.

Risk of loss and title for products purchased from RELIURO pass to you upon delivery to the carrier. We strongly recommend purchasing shipping insurance for high-value orders. RELIURO is not responsible for shipments that are lost, stolen, or damaged during transit, unless shipping insurance was purchased.

Delivery requires a signature confirmation for orders over $500. If you are unavailable to receive your shipment, the carrier will attempt redelivery or hold the package for pickup according to their standard procedures. Additional fees may apply for delivery attempts or extended storage.

RELIURO stands behind the quality of our luxury leather goods and offers a comprehensive return policy for your peace of mind. Items may be returned within 30 days of delivery for a full refund, provided they are in original condition, unused, and accompanied by all original packaging and documentation.

To initiate a return, please contact our customer service team to obtain a Return Authorization Number (RAN). Returns without a valid RAN may be refused or subject to processing delays. Custom, personalized, or made-to-order items are not eligible for return unless they are defective or significantly different from the ordered specifications.

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method with insurance for valuable returns. RELIURO is not responsible for items lost or damaged during return shipment.

Refunds will be processed to the original payment method within 5-10 business days after we receive and inspect the returned item. Exchanges for different sizes, colors, or styles are subject to availability and may require additional payment if there is a price difference.

RELIURO provides a limited warranty on all products against defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase. This warranty covers manufacturing defects but does not cover damage resulting from normal wear and tear, misuse, accident, or improper care.

Our warranty obligations are limited to repair or replacement of defective products at our sole discretion. To claim warranty service, you must provide proof of purchase and contact our customer service team within the warranty period. Warranty repairs may be performed by RELIURO or authorized service providers.

EXCEPT AS EXPRESSLY SET FORTH HEREIN, RELIURO MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

Natural leather characteristics such as grain patterns, color variations, and small marks are not considered defects and add to the authentic character of luxury leather goods. Exposure to sunlight, moisture, and normal use will cause natural aging and patina development, which is expected and not covered under warranty.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RELIURO, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES.

OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT, OR OTHERWISE) SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SPECIFIC PRODUCT OR SERVICE THAT GAVE RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

These limitations apply regardless of the legal theory on which your claim is based, whether in warranty, contract, tort, or otherwise, and even if RELIURO has been advised of the possibility of such damages. The limitations shall survive any failure of essential purpose of any remedy.

You agree to defend, indemnify, and hold harmless RELIURO, its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against any claims, actions, demands, liabilities, and settlements, including without limitation reasonable legal and accounting fees, resulting from or alleged to result from your violation of these Terms or your use of the Platform.

This indemnification obligation includes, but is not limited to, claims arising from your breach of these Terms, your violation of any law or regulation, your infringement of any third-party rights, or any content you submit to or through the Platform.

RELIURO reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you shall not settle any such matter without our written consent. You shall cooperate fully with us in defending any such claims.

This indemnification provision shall survive termination of these Terms and your use of the Platform. The scope of indemnification includes all costs and expenses incurred in connection with any claim, including attorneys' fees and court costs.

Your privacy is important to us. Our Privacy Policy, which is incorporated by reference into these Terms, explains how we collect, use, protect, and share your personal information when you use our Platform. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

RELIURO collects information necessary to provide our services, including account information, purchase history, shipping addresses, payment information, and communication preferences. We use this information to process orders, provide customer service, improve our Platform, and communicate with you about your account and our services.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We may share your information with trusted third-party service providers who assist us in operating our Platform, conducting business, or serving you, provided they agree to keep this information confidential. We do not sell, trade, or rent your personal information to third parties for marketing purposes without your explicit consent.

These Terms and your use of the Platform shall be governed by and construed in accordance with the laws of [State/Country], without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in [City, State], and you hereby consent to personal jurisdiction and venue therein.

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable. The failure of either party to exercise any right provided for herein shall not be deemed a waiver of any further rights hereunder.

These Terms constitute the entire agreement between you and RELIURO with respect to the use of the Platform and supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and RELIURO with respect to the Platform.

For international customers, local laws may provide additional consumer protections that cannot be waived by agreement. Nothing in these Terms shall limit such rights where they cannot be lawfully limited.

RELIURO is committed to resolving disputes amicably and efficiently. Before initiating formal dispute resolution procedures, we encourage you to contact our customer service team to seek a resolution. Many concerns can be addressed through direct communication with our experienced customer service representatives.

Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, shall be resolved through binding arbitration administered by [Arbitration Organization] in accordance with their Commercial Arbitration Rules.

The arbitration shall be conducted by a single arbitrator in [City, State], and the arbitrator's award shall be final and binding. The parties shall share equally in the arbitration costs and fees, except that each party shall bear its own attorneys' fees and costs unless otherwise awarded by the arbitrator.

YOU UNDERSTAND THAT BY AGREEING TO THESE TERMS, YOU ARE WAIVING YOUR RIGHT TO A TRIAL BY JURY AND TO PARTICIPATE IN CLASS ACTION LAWSUITS. Small claims court actions and injunctive relief proceedings are excluded from this arbitration requirement.

RELIURO reserves the right to modify, update, or revise these Terms at any time at our sole discretion. We will notify users of significant changes by posting the updated Terms on our Platform and updating the "Last Modified" date at the top of this document. For material changes, we may also provide additional notice through email or Platform notifications.

Your continued use of the Platform after any modifications to these Terms constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you must discontinue use of the Platform immediately. It is your responsibility to review these Terms periodically for changes.

We may also modify or discontinue features, services, or functionality of the Platform without prior notice. While we strive to provide advance notice of significant changes, we reserve the right to make immediate changes for security, legal, or operational reasons.

These Terms were last modified on the date indicated above. Previous versions of these Terms are archived and available upon request for your reference. Changes to these Terms will not apply retroactively and will become effective immediately upon posting unless otherwise specified.